Welcome to TrendBuy.Fashion, your trusted online destination for trendy and affordable fashion. We understand that sometimes a product may not meet your expectations, and that’s why we offer a fair and customer-friendly Refund & Return Policy. Your satisfaction is our priority, and we aim to make your shopping experience as smooth and secure as possible.
Please read the following policy carefully to understand your rights and obligations related to returns, exchanges, and refunds.
1. General Return Policy
We accept returns on most products purchased from TrendBuy.Fashion, provided they meet the following conditions:
- The return request must be initiated within 7 days of receiving the product.
- The product must be unused, unworn, unwashed, and in its original condition.
- The item must be returned with all original tags, packaging, and accessories (if any).
- Proof of purchase (order ID/invoice) must be provided.
Note: We reserve the right to reject returns that do not comply with our policy.
2. Non-Returnable Items
Certain items are not eligible for return or refund due to hygiene, safety, or customization reasons. These include:
- Lingerie, undergarments, and swimwear
- Beauty products, cosmetics, and skincare
- Personalized or custom-made items
- Items marked as Final Sale or Non-Returnable
- Gift cards or promotional items
If you are unsure whether your item qualifies for return, please contact our support team before initiating the process.
3. Return Process
To initiate a return, please follow the steps below:
Step 1: Submit a Return Request
Go to our Return Center or email us at returns@trendbuy.fashion within 7 days of receiving your product. Include the following information:
- Order number
- Reason for return
- Photo of the item (if damaged or defective)
Step 2: Wait for Approval
Our customer service team will review your request and respond within 24–48 business hours. Once approved, you will receive return instructions, including the return address and any applicable return shipping label.
Step 3: Ship the Item
Carefully pack the item with all tags and original packaging and ship it to the return address provided. Make sure to retain the shipping receipt and tracking number.
Note: Customers are responsible for return shipping charges unless the item was defective or incorrectly shipped by us.
Step 4: Inspection and Refund
Once we receive your returned item, we will inspect it for compliance with our return conditions. If approved, a refund or exchange will be processed within 7–10 business days.
4. Refund Policy
We offer refunds in the following situations:
✔️ Damaged or Defective Products
If you receive a product that is damaged or defective, we will issue a full refund or replace the item at no extra cost.
✔️ Incorrect Product Delivered
If the item delivered is not what you ordered, we will provide a full refund or resend the correct item.
✔️ Change of Mind
In case of change of mind, you can request a refund after returning the item (if eligible). In this case, shipping charges are non-refundable.
Refund Timelines:
- To Original Payment Method: 7–10 business days after item inspection.
- Store Credit (if applicable): 1–2 business days after item inspection.
5. Exchange Policy
We offer one-time exchanges for size or color issues, subject to availability.
To request an exchange:
- Contact our support team within 7 days of delivery.
- Mention your original order ID and the new size/color required.
Exchanges will only be processed after we receive and inspect the returned item. If the requested item is not in stock, we will issue a refund or store credit.
6. Cancellation Policy
You can cancel your order if it has not yet been processed or shipped. To cancel, contact us at support@trendbuy.fashion or through our live chat.
Cancellation Guidelines:
- Orders can only be canceled within 12 hours of placement.
- Once the order has been packed or dispatched, it cannot be canceled.
- A full refund will be issued for canceled orders.
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- Step 1: Check your bank account or payment app.
- Step 2: Contact your credit/debit card company—it may take time before your refund is officially posted.
- Step 3: Contact your bank. Processing times vary depending on your financial institution.
If you’ve done all of this and still have not received your refund, please contact us at support@trendbuy.fashion.
8. Dispute Resolution
In the rare case of a dispute related to returns or refunds, we encourage customers to first contact our support team for resolution. We are committed to handling all issues professionally and fairly.
If a satisfactory resolution cannot be reached, the matter will be governed by the dispute resolution provisions outlined in our Terms and Conditions.
9. International Orders
At this time, TrendBuy.Fashion operates primarily in India. If you place an international order:
- Return shipping costs must be borne by the customer.
- Refunds will be issued in INR based on current exchange rates (excluding currency conversion fees).
We recommend contacting us before placing international orders for more details.
10. Policy Updates
TrendBuy.Fashion reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
We recommend reviewing this page periodically to stay informed about your rights and responsibilities.